Privacy & Data Protection

This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you register, play or contact us. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage it.

Types of data we collect

Personal data

When you create an account or contact support we may collect personal details such as your name, date of birth, contact email, postal address, phone number and identity documents where verification is required. We only request information necessary to open and maintain your account.

Technical data

We collect information about the device and browser you use, IP address, operating system, screen resolution, and interaction data such as pages visited, session timestamps and game activity. This helps us deliver and optimise the site for you.

Transactional data

Transactional records include deposits, withdrawals, bet and play history, payment method details and any documents submitted to complete verification or resolve disputes. Payment card details are handled in line with secure payment processing practices and are not stored by us unless required for processing.

How we use your information

Your data is used to create and manage your account, process payments, run security and fraud checks, provide customer support, and maintain responsible-gambling controls. We also use aggregated or anonymised data for reporting and business analysis. If you opt in to marketing, we may send promotional messages which you can unsubscribe from at any time.

Data protection practices

We implement physical, technical and organisational measures to protect data against unauthorised access, loss or misuse. These include encryption in transit and at rest, access controls, staff training and regular security reviews. While we strive to keep information secure, no system is completely risk-free and we encourage you to use strong passwords and protect access to your devices.

Cookies and tracking technologies

We use cookies and similar technologies to remember sign-in choices, maintain session state, analyse site performance and personalise content. Some cookies are essential for the site to function; others support analytics or advertising. You can manage cookie preferences in your browser or through any cookie tool on the site.

User rights

You have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion or restriction of processing in certain circumstances, object to processing, and withdraw consent where applicable. You may also request a copy of your account or transactional data in a portable format.

Access, correction and deletion

To exercise your rights, sign in to your account and use the available settings or contact our support team at [email protected]. We may need to verify your identity before fulfilling requests. In some cases we may retain certain information to comply with legal obligations, to resolve disputes or to prevent fraud.

Information sharing and third parties

We may share your information with service providers that perform functions on our behalf such as payment processors, identity verification, fraud prevention, hosting and customer support. These partners are authorised to use your data only as necessary to provide services to us and are subject to confidentiality obligations. We may also disclose information if required by law or to protect our legal rights.

Policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, communicated via your registered contact details. Your continued use of the service after changes are posted indicates acceptance of the updated terms.