General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of 36 Vegas and the relationship between you and us. They explain account responsibilities, eligibility, acceptable use, how bonuses work, payment procedures, and how disputes and updates are handled. By using the site you agree to comply with these terms and any specific rules that apply to individual products or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, or device unless we agree otherwise in writing. Do not share your password or allow others to access your account. Notify us immediately at [email protected] if you suspect unauthorised access or fraudulent activity. We may suspend or close accounts where we suspect breach of these terms, fraud, chargebacks, or abuse.

Eligibility requirements

You must meet the minimum age requirement to open and operate an account and you must be eligible to use our services under the applicable laws where you are located. We will verify identity, age, and address as part of our onboarding and withdrawal checks. Accounts found to belong to ineligible players will be closed and stakes and winnings may be voided.

Acceptable platform use

Use the site only for lawful, personal play. Prohibited activity includes collusion, scraping, using bots or automated tools, bonus abuse, money laundering, and attempting to manipulate games or accounts. Any attempt to exploit errors, loopholes, or faults may result in funds being withheld, account closure, and recovery action. You must not circumvent geographic or product restrictions imposed by 36 Vegas.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms that sit alongside these general rules. Wagering requirements, game contribution rates, maximum bet limits while a bonus is active, excluded games, and eligible payment methods may apply. Certain e-wallets and payment types may be excluded from bonus eligibility. Always check the promotion terms before opting in. We reserve the right to withdraw, modify, or refuse any bonus where we suspect abuse or error.

Deposits and withdrawals

Deposits

Available deposit methods and minimums are shown in your cashier and may vary by location. You must use payment methods in your own name. We do not charge fees for deposits unless stated; third-party fees may apply.

Withdrawals

Withdrawals are processed subject to verification and our security checks. We may require documents to confirm identity, source of funds, and payment ownership prior to releasing funds. Processing times and limits are shown in the cashier and may vary by method. We may delay or refuse withdrawals where verification is incomplete or where we suspect a breach of these terms.

Dispute resolution

If you have a complaint, contact our support team at [email protected] with full details. We aim to respond and resolve issues promptly. If a dispute cannot be resolved directly, and where applicable, you may refer the matter to the independent body that oversees our licence. We will provide details of the escalation process on request.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be published on the site and, where appropriate, notified to you. Continued use of the site after changes have been posted constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.