Contact Us

Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification, bonus balance or site performance and we’ll respond promptly. You can reach the team via email, live chat or phone for practical guidance on your account, active promotions and game access. Please include your account ID when contacting us to speed up resolution.

Department	Contact
Customer support	[email protected] - Live chat 08:00-00:00; email replies usually within 2 hours; for account-related issues and technical concerns
General enquiries	[email protected] - For general feedback, promotions and site questions; office hours Mon-Fri 09:00-18:00
Affiliate enquiries	[email protected] - Partner team, reply within 48 hours; include your website and traffic info
Phone	+44 20 7946 0958 - Available Mon-Fri 09:00-18:00
Working hours	Mon-Fri, 09:00-18:00

Email assistance

Email is our preferred contact method for detailed requests, account issues, or any situation that requires explanations or supporting documents. Please email [email protected] with a clear subject line and include your account ID and up-to-date contact details to avoid delays. Attaching relevant files in your first message helps us resolve your case more quickly.

Contact Form

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required placeholder="" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 12px;background:#1a73e8;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">  Send message</button>

Response Time

Our support team aims to respond to most enquiries within one business day. Simple requests like account or payment questions are usually handled quickly, while more complex investigations, such as KYC checks or dispute reviews, may take longer depending on their nature. We appreciate your patience and will keep you updated throughout the process.

Feedback

We want to hear from you. Please share feedback, suggestions, or ideas to help improve the site. Every message is reviewed carefully by our team and used to refine features, promotions, and the overall user experience. Your input directly informs updates and fixes, so get in touch with any comments or improvement ideas you have.